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“I wrote this book because I believe that there is a serious gap in what has been written and communicated about cross-cultural management and what people actually struggle with on the ground.”—From the Introduction
What does it mean to be a global worker and a true “citizen of the world” today? It goes beyond merely acknowledging cultural differences. In reality, it means you are able to adapt your behavior to conform to new cultural contexts without losing your authentic self in the process. Not only is this difficult, it’s a frightening prospect for most people and something completely outside their comfort zone.
But managing and communicating with people from other cultures is an essential skill today. Most of us collaborate with teams across borders and cultures on a regular basis, whether we spend our time in the office or out on the road. What’s needed now is a critical new skill, something author Andy Molinsky calls global dexterity.
In this book Molinsky offers the tools needed to simultaneously adapt behavior to new cultural contexts while staying authentic and grounded in your own natural style. Based on more than a decade of research, teaching, and consulting with managers and executives around the world, this book reveals an approach to adapting while feeling comfortable—an essential skill that enables you to switch behaviors and overcome the emotional and psychological challenges of doing so.
From identifying and overcoming challenges to integrating what you learn into your everyday environment, Molinsky provides a guidebook—and mentoring—to raise your confidence and your profile. Practical, engaging, and refreshing, Global Dexterity will help you reach across cultures—and succeed in today’s global business environment.
- Sales Rank: #223909 in eBooks
- Published on: 2013-02-19
- Released on: 2013-02-19
- Format: Kindle eBook
Review
“A resolutely practical approach, supported by numerous examples that make this book lively, useful and interesting to read.” — Manageris
“It's a book I recommend highly, particularly to people who are put in non-U.S. cultural situations but have not yet put much thought into the implications.” — Federal Computer Week
“Global Dexterity is an easy read and one that is accessible to people from all cultural backgrounds…” — International Higher Education Consulting
“…an important book with wide application to the field of international education.” — NAFSA’s International Educator
“When it comes to cultural competence, there are some big gaps between knowing about, knowing how to, and actually developing and applying the skills to manage self in real situations. Andy Molinsky has provided us with a methodology for bridging into the third and most critical of these steps, and his choice of the word "dexterity" in the title of the book is well chosen... The book is well written and an easy read.” — George Simons—SIETAR France (Society of Intercultural Education Training and Research)
“This book is a quick and easy-to-understand resource for anyone who might find himself in a remotely foreign culture. It might simply save you some unneeded embarrassment, or it might go as far as saving your job.” — 800 CEO READ
“Molinsky presents a succinct method for figuring out how to adapt to new cultural events, such as delivering feedback to Japanese colleagues, interviewing for a job in an overseas country, or participating more successfully in a meeting with foreign executives.” — Global Business and Organizational Excellence
“a very readable and enjoyable primer with helpful tips for cross cultural behavior.” — The International Admissions Officer Bookshelf - Summer 2013, Intead (International Education Advantage)
“This is a one-of-a-kind book on developing cross-cultural insight. Like most subjects, you cannot learn it in one reading. Practice is essential. But Andy Molinsky provides you an excellent start.” — BIZ INDIA
ADVANCE PRAISE for Global Dexterity:
Ted Manley, VP, Total Rewards and HR Operations, Dunkin’ Brands Inc.—
“Global Dexterity truly resonates. As an HR executive with over thirty years of experience in global companies, I can see a real advantage in using the book’s tips and techniques to help manage and communicate with people from around the world!”
Steven A. Rochlin, Member of the Board of Directors and Head of Global Advisory Services, AccountAbility; coauthor, Beyond Good Company and Untapped—
“Andy Molinsky shows us that successful leaders crack the code of foreign cultures and adjust their behavior accordingly. Then he explains how it’s done. Global Dexterity is an indispensable guide for managing a globalizing world.”
Adam Weinberg, President and CEO, World Learning—
“The future will be shaped by people who can effectively live and work across cultural differences. Andy Molinsky provides a series of simple and effective tools for helping people understand where cultural differences come from and for helping us, as individuals, develop our own capacity to bridge those differences effectively. Global dexterity is an important concept, and this is an important book.”
Mansi Madan Tripathy, Chief Marketing Officer, Shell India—
“Global Dexterity provides a clear road map to conquer the quest for cultural diversity, which is critical in today’s flat world. The self-assessments on identifying cultural gaps and working on a personal mind-set to overcome them will prove handy to anyone working in a new cultural environment.”
Matthias Kempf, Director, HR Talent Europe, adidas Group—
“Andy Molinsky does a masterful job of demystifying the challenges one faces working in or with other cultures. His book is as insightful as it is practical. In a world in which you need to both understand and adapt to cultural differences, this is the book to read.”
About the Author
Andy Molinsky is an associate professor at Brandeis University’s International Business School. He specializes in cross-cultural interaction in business settings and has created a popular MBA course focused on cross-cultural adaptation. He has published widely on the topic of cultural adaptation; his work has been featured by a range of media outlets including the Financial Times, the Boston Globe, NPR, and Voice of America.
Most helpful customer reviews
13 of 14 people found the following review helpful.
The Power of Behavior Modification Based on Values-Driven Cross-Cultural Management
By Robert Morris
As I began to read this book, I was reminded of an excerpt composite that I formulated for my review of Ram Charan's recently published book, Global Tilt: Leading Your Business Through the Great Economic Power Shift. Its title refers to the fact that "the world has tilted. Its economic center has shifted from what have traditionally been called the advanced or Western countries of the northern hemisphere to fast developing countries including China, India, Indonesia, Brazil, and others in the Middle East and even parts of Africa...Wealth is moving from North to South, and so are jobs...The South is driving change. The North is afraid of it...The world is in an inevitable transition to a more even distribution of opportunity and wealth...The global financial system, which h connects the economies of all countries every second of the day, is highly unstable...Many countries below the thirty-first parallel are creating their own rules of the road and executing their growth plans to win jobs and resources for their people...Companies are competing against countries - not just other companies. Northern companies may be building their future competition in exchange for access to markets...The tilt will seesaw along the way...Like it or not, you have no choice but to figure out how to position your business in light of the changes."
According to Andy Molinsky. he wrote this book "because I believe there is a serious gap in what has been written and communicated about cross-cultural management and what people actually struggle with on the ground." After having read Charan's and then Molinsky's book, I realize that effective management requires dexterity wherever supervision of others is involved; moreover, if cross-cultural management in only one country is analogous with checkers, then cross-cultural management in several countries is analogous with chess...and if the countries are from the first, second, and third "worlds," cross cultural management is analogous with three-dimensional chess played at lightning speed.
Credit Molinsky with especially clever use of various reader-friendly devices that include diagnostic exercises ("Your Turn") at the conclusion of Chapters 2-7 and checklists of key points and core processes as well as Figures and Tables that increase the reader's interaction with material throughout the narrative. Later, these devices will facilitate, indeed expedite frequent of material.
These are among the dozens of passages that caught my eye, also listed to suggest the scope of Molinsky's coverage.
o What You Will Learn in This Book, and, On Diagnosing the Cultural Code (Pages 13-21)
o The Authenticity Challenge: I Feel Disingenuous (24-29)
o A Six-Dimensional Approach for Diagnosing the Cultural Code (48-51)
o Linking the Two [i.e. Zone of Appropriateness and Your Personal Comfort]: The Zone of Optimal Performance (74-77)
o Making Small, but Personally Meaningful Adjustments (86-93)
o Your Personalized Cultural Portfolio of Cultural Adaptation (130-133)
o How Can We Be Forgiven for Our Cultural Mistakes? (141-151)
o Choosing a Model: The Importance of Picking the Right Person [to Be a Local Mentor] (155-157)
o Five Key Takeaways: Table C-1 (173-176)
Before concluding his brilliant analysis of what continues to be a major challenge to senior-level executives with multi-cultural responsibilities, Molinsky acknowledges, "No one said that adapting your cultural behavior is easy. However, what I hope you have learned in this book is that it is possible, and than using the tools provided here, along with tour own ingenuity, motivation, and courage, you can learn to adapt your own behavior across cultures on your terms. I hope you will take the plunge."
I realize that no brief commentary such as mine can do full justice to the material that Andy Molinsky provides in this volume but I hope that I have at least suggested why I think so highly of it. Also, I hope that those who read this commentary will be better prepared to determine whether or not they wish to read the book and, in that event, will have at least some idea of how the mastery of powerful tools will enable them to stay calm, remain confident, and be productive whenever the pressure's on.
I also highly recommend Ram Charan's aforementioned book, Global Tilt, as well as C.K. Prahalad's The Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits (Revised and Updated 5th Anniversary Edition) and Reverse Innovation: Create Far From Home, Win Everywhere, co-authored by Vijay Govindarajan and Chris Trimble.
7 of 7 people found the following review helpful.
A gymnasium for intercultural muscle memory
By George F. Simons
When it comes to cultural competence, there are some big gaps between knowing about, knowing how to, and actually developing and applying the skills to manage self in real situations. Andy Molinsky has proveded us with a methodology for bridging into the third and most critical of these steps, and his choice of the word "dexterity" in the title of the book is well chosen to express the fact that we become effective when we have learned how to develop "muscle memory" to respond to real situations in intercultural management and in life, when on strange turf. It is about translating knowledge into behavior and acquiring the habits that make us good at it.
The insights Molinsky provides are not so much about how cultures differ, though the stories he tells make the reader fully aware of the dynamics of these differences. Certainly, one must know and recognize difference, but the book's key inisights are more about how we function wholistically in the circumstances in which we find ourselves. Global Dexterity is a workbook and the work is up to the user.
Molinsky helps us identify our own "culture code" and that of others, differences in what he calls prototypical thinking and behavior, which may belong to a people, to a place or a to situation, or to all three at a given moment. In other words, the "detective" work of sniffing out the rules for what is seen as appropriate behavior in a specific cultural setting. The now online Cultural Detective, though not explicitly mentioned, is a good tool for this work. Also, "Culture code" as used here, should not be limited to the Jungian approach for decoding cultural discourse developed by Clotaire Rapaille, for those familiar with it, though it is also a relevant form of investigation.
Since the variations in code can be almost infinite and therefore paralyzing when it comes to seeking out the right approach to a culture, Molinsky insists we not look for a single "right" behavior, but for a "zone of appropriateness", a range within which to operate successfully in each culture. He then provides a practical navigational framework for looking into what is most likely to differ as we face situations in this zone. He asks us to pay attention to the relative measures of how direct, enthusiastic, assertive, self-promoting and disclosing our behaviors are in comparison with those of the other party. These measures are, admittedly, not exhaustive, but are likely to give us the solid return on our investment of the time used to understand and adapt our behavior.
Once aware of the culture code and the zones of appropriateness, the question is how can one stretch one's comfort zone to overlap with the appropriateness zone of the other's cultural code. Of course this can be a two way street, but in any case one must diagnose the situation, customize one's behavior options to fit or bridge the gap, and, ultimately integrate the customized behavior to the point that it feels right and can become the "new normal" for the situations it fits.
The author identifies three psychological challenges along the way, and he provides a process for dealing with them. First, he uses the word authenticity to speak of the challenge raised by conflict with values and beliefs. Secondly comes competence--does one have the know-how and skill to actually perform the new behavior? The final challenge is dealing with resentment--even if one can perform the behavior, will he or she feel embittered about having to do so?
The helpful metaphor in discussing these challenges is "acting". An actor needs to learn a new role for a specific part of a drama. Here too mastering the role needs to be seen as a positive acquisition, the realization of a potential, rather than a loss of or supression of self. Today's language teachers realize this when they no longer speak of "accent reduction" but of "accent acquisition." The search for "authenticity" (the real me) unfortunately is wed to US pop psychology. Objecting, "It's just not me," is often an obstacle or an excuse for avoiding the discomfort involved in widening one's repertoire. Thus the theater metaphor is particularly useful here. In learning and practicing new skills, it is okay to say "No, it's not me...yet..."
So how does one make adopting a new paradigm or behavior acceptable to the old self? Besides thinking of it as theater, one can enhance the recognition and acceptance of new behavior by calling on one's own inner diversity to change one's perceptions, viz., by aligning the new behavior with one's goals, weaving it in with other personal or cultural values, or by working to understand and accept the other culture's logic. If this automatically sounds like rationalistic deviation from what one holds as norms, it must be remembered that we regularly play one value against another in making changes and decisions, and that cultures themselves have both conflicting and complementary discourse to help us navigate life. The author again offers us process, "workbook" pages, for applying this alignment process.
None of this adaptation is likely to occur simply by knowing about differences, and it is here that Molinsky has most to offer to intercultural pedagogy and pedagogues. Few people can incoporate new and alien behaviors spontaneously. It takes practice, practice, paractice, and it is this feature that is most neglected in current intercultural praxis. Gone are the days when a trainer had four or five days to offer participants enough hands-on exercises to try out and then integrate new behaviors in a process of familiarization, rehearsal and "dress rehearsal" or application to real situations. The reader will have to do this on his or her own, so the author provides pages, tools and questions to facilitate this. There is a potential here for online learning that should be persued.
Inevitably we are awash in trial and error, in the challenge of experiential learning. So, Molinsky offers further help. There are tips on how to increase one's chances of being forgiven one's mistakes, how to look for a cultural model to pattern onself after, or even how to find a mentor who understands you and your culture well enough to provide feedback, information and support.
What happens, however, when absolutes collide, when ethical standards will be violated if one adapts behavior and accepts practices that are beyond the pale? Here is where the "without losing yourself in the process" line of the book's title most comes into play. Our creativity for building options is challenged. Humor, gentle insistence, and if the stakes are not too high, simply contradicting the local norm in your behavior may be necessary are given as examples.
Molinsky concludes the book and sums up its import with five key takeaways that compare conventional attitudes about cultural adaptation with the realities that become actionable using the insights, the paradigms and the processes he proposes.
The book is well written and an easy read. The challenge comes if one truly uses the tools it provides to put adaptation into practice. This is incumbant on intercultural professionals who need to model it for their clientele and students. We need to play with Global Dexterity's excellent start and take it further, lest the old adage, "Those who can do, do; those who cannot do, teach!" be appied to preachers of cultural competence who fail to develop and practice "dexterity."
6 of 6 people found the following review helpful.
Excellent!
By Michael Boyer O'Leary
Andy Molinksy has written one of (if not *the*) most lucid books on navigating the international cultural divide. As business continues to become more global every day, and as success depends increasingly on being able to adapt successfully to new cultures, the practical advice in "Global Dexterity" could not be more timely or useful. Molinksy has done an admirable job blending his own academic research, experience teaching, and practical examples to provide readers with a eminently grounded and extremely accessible guide.
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